Shipping Policy
Where do we deliver?
We provide shipping to the United Kingdom Only.
Northern Ireland & Scottish Highlands:
We are able to ship certain products to Northern Ireland and the Scottish highlands. Where a delivery to Northern Ireland and the Scottish highlands is possible, you will be able to select this as a shipping option during checkout. Delivery to these locations may include a delivery surcharge depending on the location, this is calculated automatically during checkout. For delivery to Northern Ireland, you (the Buyer) may be liable to pay a customs duty charge.
International shipping:
We may be able to provide shipping to your country, however our web based systems are not currently set up for International shipping. Please enquire at info@stayoutdoorsuk.com as to whether we would be able to accomodate shipping to your country. Please note however that delivery and shipping costs apply and you will not receive our 14 day returns policy.
Shipment processing time
All orders made before 5:00PM are processed for immediate shipment within 4 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number. If you have purchased heavy or bulky items we will deliver this with a 2-man delivery service and book in a specific time & day that is convenient with you.
What is the cost of shipping?
Unless explicitly stated at checkout for Heavy items we provide free shipping to the UK on all orders over £1,000.00.
Small Items & Packages
United Kingdom (incl. Northern Ireland & Scottish Highlands)
Shipment method: Courier (DPD, Parcel2go, Parcelforce)
Estimated Delivery Time: 2 - 7 business days
Shipment cost: Free
Heavy Items & Packages (Over 50kgs)
England & Wales
Shipment method: Man in Van
Estimated Delivery Time: 7 - 12 business days
Shipment cost: £50
Northern Ireland & Scottish Highlands
Shipment method: Man in Van
Estimated Delivery Time: 10 - 14 business days
Shipment cost: £150
Delivery delays can occasionally occur.
How will my order be delivered?
All orders will be delivered using the fastest, safest and most reliable method. Once we process your payment, we dispatch your items within 4 business days.
Then, we send you a dispatch notification after your item(s) have left the warehouse.
Dispatch methods:
Parcel Delivery
Smaller products are delivered by parcel couriers; this includes DPD, Parcel2go, Parcelforce and other couriers available at the time of delivery. Upon dispatch, we will notify you via email with the estimated day of delivery and forward you a tracking number.
Large & Heavy Deliveries
We use a 2-person delivery service where we will call in advance in order to book a delivery day that works for you.
The courier will get in touch with you to confirm the delivery date and the time slot of delivery. Once you confirm this with the courier, the courier will attempt this delivery within the agreed time slot. The individual who placed the order must be present to receive the order. If another individual is appointed to accept the order then Outdoor Roadie Ltd is not liable for any damage or missed orders.
Failed deliveries
If you are not present during the allocated time slot of delivery this will count as a missed delivery and a re-delivery charge will added at a cost of £75.
Special Instructions
If you have any special instructions regarding delivery, please contact us at info@outdoorroadie.co.uk.
What to do if I don't receive my item?
If you did not receive your order and were present at the scheduled time then please call us on 0333 880 1129 or email us on info@stayoutdoorsuk.com